Shipping Policy

Legal

Processing Time

Orders placed before 3:00 PM CST (Monday–Friday) are processed and shipped the same day. Orders placed after 3:00 PM CST or on weekends/holidays will be processed and shipped the next business day. All orders are subject to product availability and verification.

Shipping Destinations

Prestige Peptides currently ships exclusively within the United States. We do not ship to international addresses at this time. We are unable to ship to P.O. boxes for certain products; a physical address is preferred to ensure proper delivery.

Shipping Methods & Costs

We offer the following shipping options at checkout:

Standard Shipping (2-5 business days): $12.00 — Free on orders over $150
Expedited Shipping (1-3 business days): Calculated at checkout based on destination

Shipping costs are non-refundable except in cases where we determine the order was incorrectly shipped or the product arrived damaged.

Order Tracking

All shipments include tracking. Once your order ships, you will receive an email confirmation with your tracking number. You can track your package through the carrier’s website. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Discreet Packaging

All orders are shipped in discreet, unbranded packaging to protect your privacy and the integrity of the products. The return address label does not indicate the contents or nature of the shipment. Each package is sealed and tamper-evident.

Temperature-Sensitive Shipping

Certain peptide products require temperature-controlled shipping to maintain stability. These products are packaged with insulated materials and cold packs as needed. If you receive a product where the cold packs have thawed, this does not necessarily indicate a problem — lyophilized peptides are stable at room temperature for short periods. Store immediately at -20°C upon receipt.

Shipping Delays

Prestige Peptides is not responsible for shipping delays caused by the carrier, weather, customs (for any returned shipments), or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will work with the carrier to resolve the issue.

Lost or Stolen Packages

If your package is lost or stolen, please contact us immediately. We will initiate a trace with the carrier and work with you to resolve the situation. For packages marked as “delivered” but not received, we require you to check with neighbors, building management, and the carrier before filing a claim.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. Prestige Peptides is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.