Refund & Replacement – Prestige Peptides

Legal

Refund & Replacement Policy

General Policy

Due to the nature of our products — research compounds that cannot be restocked once shipped — all sales are final once an order has been dispatched. However, Prestige Peptides is committed to quality and customer satisfaction. If a product arrives damaged, compromised, or does not meet its documented specifications, we will provide a replacement or full refund.

Eligibility for Replacement or Refund

You may be eligible for a replacement or refund if:

The product arrives damaged or the seal is compromised
The product does not match the ordered item (wrong product or dosage)
The Certificate of Analysis results do not match the documented specifications
The product fails independent analytical verification for identity or purity
The order is lost in transit and cannot be recovered

Timeframe

To request a replacement or refund, contact us within 7 days of receiving your orderat info@prestigepeptideslab.com or +1 479-739-0897. Please include your order number, a description of the issue, and photographic evidence if applicable. Requests made after 7 days may not be eligible.

Return Process

If a return is authorized, we will provide a return shipping label and instructions. Products must be returned in their original packaging with all included documentation. Do not return products without prior authorization — unauthorized returns will not be accepted.

For products that have been reconstituted or opened, we may not require a physical return — photographic evidence of the issue may be sufficient. This is determined on a case-by-case basis.

Refund Processing

Approved refunds are processed back to the original payment method within 5-10 business days. The timing of the refund appearing in your account depends on your bank or credit card provider. Shipping costs are non-refundable except in cases where the entire order is being refunded due to our error.

Replacements

If you choose a replacement, we will ship the replacement product at no additional cost as soon as the return is received and inspected (or immediately if no physical return is required). If the replacement product is out of stock, we will offer a full refund instead.

Non-Refundable Circumstances

Refunds or replacements will not be provided in the following cases:

The product was used contrary to the research-use-only guidelines
The product was stored improperly after delivery (e.g., not stored at -20°C)
The request is made after the 7-day window
The product was damaged due to mishandling after delivery
The order was shipped to an incorrect address provided by the customer

Analytical Disputes

If your independent analytical testing indicates a discrepancy with our documented results, please contact us with your methodology and raw data. We take analytical disputes seriously and will review the data in consultation with our testing laboratories. If a discrepancy is confirmed, we will provide a full refund and investigate the batch in question.